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Returns

Return Policy

If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund or process an exchange within 30 days of the purchase date.

We provide you with complimentary free shipping for all online returns and exchanges. A prepaid return SmartLabel will be included with your order. Please use this label to send your return or exchange package back to us at no shipping cost to you.

Items must be unworn, unwashed, undamaged and unused with all original tags attached.

Online Returns Procedure

To return your item(s) to the online store:

Email us at contact@saraboo.com.br or call us at +1(858)458-3600, and please let us know you will return/exchange an item(s).

Complete the return/exchange form that was included with your order and enclose it with your return package.

If you no longer have the return/exchange form please click here to download form. Please be sure to print out the form, complete all required information and include it with your return items.

If you are returning item(s) only, complete the "Returns" section. If you are exchanging item(s), complete the "Returns" section and complete the "Exchanges" section. Please Note: we will not be able to process your refund and we will send your package back to you if you do not include this form with your return.

Complete the "Your Information" section if the exchange order requires information that is different from your original order. Pack and seal the return form with the merchandise you wish to return securely in the original box. All returned merchandise must be unworn and in new condition with the original tags attached.

Fill in the "From" section on the return SmartLabel (included with your order) and affix the label to the outside of your return package.

Drop off your return package at any FedEx Location.

Please note once a return item has been received and processed it cannot be returned back.

Please retain the portion of the SmartLabel with your tracking number. This number is required to track your return/exchange package. If you have misplaced your return SmartLabel, just send us an email at contact@saraboo.com.br and we will be happy to send a new label to you.

Refunds

Once we receive your return package, your refund will be processed within 5 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.