Orders shipping to California will be charged sales tax.
All orders must be submitted by noon (12:00 pm) Pacific Time in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day.
Gift receipts are complimentary and available with any order. Gift wrap is available for an additional $5 per order. SARA BOO will package the order in a gift box with bow and include a personalized card.
Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry on the contact us page and our Special Orders Department will look into the availability of the item for you.
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.
If you have an account please login first and then follow the directions below:
1) When signed in to your account, click on 'My Account' at the top left hand corner of the site.
2) Below several different options will appear. Click on 'MY ORDERS' to see the status of past and current orders that you have placed with us.
You may cancel an order at any time before the order ships and you may do so emailing us at firstname.lastname@example.org . Once you request it, you can easily go into the orders, and if the order is unfulfilled, click cancel order.